FREE DELIVERY OVER £75

  10% OFF YOUR FIRST ORDER

         MADE IN THE UK

Delivery & Returns

FREE DELIVERY OVER £75 (UK MAINLAND ONLY)

Under 1kg 5-7 Working Days (Royal Mail) £3.95
1kg – 2kg 1-2 Working Days (DPD) £5.50
Over 2kg 1-2 Working Days (DPD) £6.50

International orders 

We ship our yarn all over the world and use a shipping quote system in order to get the best possible price for each of our international customers.

How to request an international shipping quote:

  1. Fill your basket with all of the items you’d like to buy.
  2. Click ‘Calculate shipping’ in the bottom right corner, enter your address and click ‘Update’.
  3. At this point you will receive a message prompting you to request a shipping quote. Click the link once.
  4. Once a member of staff has created your quote, you will receive an email with the cost of your shipping and a link to complete your order. We aim to respond to shipping quote requests within 48 hours.

Please be aware that the items in your basket are not guaranteed and may run out of stock if the quote isn’t paid within 24 hours.

Orders to remote areas will also require an international shipping quote. These areas include:

– Channel Islands
– Scottish Islands
– Scottish Highlands
– Isle of Man
– Isle of Wight
– Scilly Isles
– Northern Ireland
– Republic of Ireland

For further information regarding international shipping, please see our information page.

Returns

We put our heart and soul into all our products to ensure you are happy with your order, however, if for any reason you would like to return your item, then it is a very quick and simple process!

 If you wish to return an order, then please do so within 14 days after the order date. To be eligible for a return, your item must be unused and in the same condition that you received it.

 Shipping and postal costs for returns are the responsibility of the buyer. In the event of a return being necessary due to an error on our part or the item being faulty, shipping and postal costs will be refunded in full to the buyer.

 If you wish to return your parcel after it arrives you need to contact us either by phone or by email. Returns need to be sent out to our address at Woolyknit, Unit 13K, Warth Mill, Huddersfield Rd, Diggle, Saddleworth OL3 5PJ together with the packing note inside.

 If you have any queries regarding returning your order, please email sales@woolyknit.com with your order number and we will get back to you within 2 working days.

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